Thank you for choosing Thevarahaswamy Guest House. We aim to provide a fair and transparent refund process for our guests. Please read the following policy carefully.
1. Booking Advance Amount
If an advance payment is collected to confirm your booking, refunds will be processed according to the cancellation timing and room reservation status.
2. Eligible Refund Cases
Refunds may be considered in the following situations:
- Booking cancelled within the approved cancellation period
- Duplicate payment made by mistake
- Booking could not be honored due to unavoidable operational reasons
- Incorrect transaction charged due to technical error
3. Non-Refundable Cases
Refunds may not be applicable in the following situations:
- No-show without prior notice
- Late cancellation beyond allowed time period
- Early checkout after check-in
- Violation of guest house policies
4. Refund Processing Time
Approved refunds are generally processed within 5 to 10 business days depending on the payment method and banking channels.
5. Mode of Refund
Refunds will normally be issued through the original payment method or any mutually agreed method.
6. How to Request a Refund
To request a refund, please contact our support team with your booking name, booking date, payment details, and reason for request.
7. Management Rights
The final decision regarding refunds remains with management after reviewing booking records and applicable circumstances.
8. Contact Us
Thevarahaswamy Guest House
Tirumala, Tirupati Urban, Andhra Pradesh 517504
Phone: +91 99999 99999
Email: info@thevarahaswamyguesthouse.in